Our firm strives to provide you with the best possible service. However, if you are dissatisfied with any aspect of our services, this document explains what you can do.

Internal Complaints Procedure
If you are dissatisfied with the quality of our services or with an invoice, we kindly ask you to first discuss your concerns with your own lawyer. Together with you, we will try to find a solution as soon as possible. This solution will always be confirmed to you in writing.
Office Complaints Officer: Mr. E. Arslan

Disputes Committee for the Legal Profession (Geschillencommissie Advocatuur)
If this consultation does not lead to a satisfactory outcome in your opinion, you may submit a complaint to the Geschillencommissie Advocatuur, to which our firm is affiliated.
You may only do so after first presenting your complaint to our firm, or if our firm has not responded in writing within four weeks after receiving your complaint.
You can submit your complaint to the Geschillencommissie Advocatuur no later than twelve months after the date of our written response.
The Geschillencommissie Advocatuur:

  • Issues an arbitral award for business clients or a binding decision for private clients.
  • Has authority to rule on complaints concerning the quality of the lawyer’s services and the amount of the invoice.
  • ⁠Is also authorized to handle claims for damages up to a maximum of €10,000. Higher claims can only be submitted if you expressly limit your claim to €10,000 and waive the remainder in writing.
  • ⁠Handles cases in accordance with the “Rules of the Disputes Committee for the Legal Profession” in effect at the time of submission.
  • No appeal is possible against the decision of the Committee.

Our firm may also submit unpaid invoices to the Geschillencommissie Advocatuur for collection.
The Disputes Committee has existed since 1 June 1999 and operates under the Foundation for Consumer Disputes Committees (SGC) and the Foundation for Professional and Business Disputes (SGB) in The Hague.
Contact details:
Secretary, Geschillencommissie Advocatuur
Bordewijklaan 46
2591 XR The Hague
Tel: +31 (0)70 310 53 10
P.O. Box 90600
2509 LP The Hague

Disciplinary Proceedings
Finally, it is possible to file a disciplinary complaint with the Netherlands Bar Association. For this, please refer to the website of the Amsterdam Bar Association.